Opening Times

Monday

08:30 -13:00

14:00 -18:30

Tuesday

08:30 -13:00

14:00 -18:30

Wednesday

08:30 -13:00

14:00 -18:30

Thursday

08:30 -13:00

14:00 -18:30

Friday

08:30 -13:00

14:00 -18:30

Saturday

Closed

 What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01932 343524. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on 01932 343524.   Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

 How do I arrange a home visit

The surgery is the best location for a proper patient examination. However, if you are too ill / immobile to come to the surgery, a home visit by the doctor can be arranged. All visits should be requested before 10:30am if possible. Please be prepared to tell the receptionist about your condition so that we can visit the most urgent cases first. The doctor may wish to speak with you before visiting.

 How to make an appointment

Appointments can be made by telephone or by calling at the surgery. Each appointment is for one person only.

If you cannot keep your appointment, please inform the reception staff as soon as possible

Urgent problems can generally be seen on the same day.

How to get a repeat prescription

Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor will decide who can have a repeat prescription. From time to time we will ask you to see your doctor to review your medication. We do this to monitor your illness and medication and it is important that you see your doctor if asked.

All repeat prescriptions should be requested in writing and will be ready in 48 hours. The request form from your last prescription should be left at the reception. To receive the prescription by post, please enclose a self-addressed envelope. Requests will NOT be taken over the phone. Requests can be faxed to the surgery on 01932 355908. 

 Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

 Change of patient's personal details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

 How to get your test results

Please allow sometime for your results to come back from the hospital.

Routine blood test results - after one week

Routine X-ray results - after 10 to 14 days

For test results please telephone the surgery between 2pm and 4pm. Test results can only be divulged to the patient. If a doctor wants to see you about results, an appointment will be offered